Privacy Policy & Terms of Use

1. Introduction

Welcome to Dwij Yoga. By accessing or using this website (www.dwijyoga.in) (the “Site”), its content, services or products, you (“you” or “User”) agree to the following Terms of Use and Privacy Policy (together “Agreement”). If you do not agree, please do not use the Site.

2. What Information We Collect

• Personal Information: Name, email address, phone number, address, UPI or payment details when you book a session, retreat or therapy.

• Health Information: If you sign up for therapies or retreats, we may collect health-related data (e.g., medical history, chronic conditions) with your explicit consent.

• Usage Data & Cookies: We collect data about how you use the Site—pages visited, time spent, device, IP address, etc. via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Provide the services you request (yoga classes, retreats, therapies)

• Process bookings, payments and communications

• Send you newsletters, offers or promotional materials (you may unsubscribe)

• Improve our website, services and customer experience

• Ensure legal and regulatory compliance

4. Sharing & Disclosure

We do not sell or rent your personal information. We may share your data:

• With service providers (payment gateways, analytics, IT support) under confidentiality obligations

• If required by law or regulatory authorities

• With your consent or in case of sale/merger of the company (we will notify you)

5. Data Security & Retention

We maintain standard technical and organisational safeguards to protect your data. Your personal data will be retained only as long as necessary for the purposes stated or as required by applicable laws. You may request deletion or correction of your data by writing to info@dwijyoga.in.

6. Your Rights (India)

Under Indian laws (e.g., the Information Technology Act, 2000 and related rules), you have the right to access, correct, delete, or restrict the processing of your personal information. You may withdraw consent at any time. Contact info@dwijyoga.in for assistance.

7. Terms of Use – General

• Eligibility: You must be at least 18 years old or have consent of a parent/guardian.

• Prohibited Uses: You agree not to use the Site for unlawful purposes, to impersonate others, or to interfere with Site operations.

• Intellectual Property: All content on the Site (text, graphics, logos, images) is owned by Dwij Yoga or its licensors. You may view and print copies for personal, non-commercial use only.

• Booking & Payment Terms: Bookings for retreats, classes or therapies are only confirmed upon full payment or deposit as specified. Discounts, cancellations, refund policies will be clearly communicated at the time of booking.

• Limitation of Liability: To the maximum extent permitted by law, Dwij Yoga and its partners, employees, agents shall not be liable for any indirect, incidental or consequential damages.

• Changes to the Agreement: We may update this policy at any time. We will post a notice on the Site and the “Last Updated” date will reflect changes. Your continued use of the Site after changes constitutes acceptance.

8. Refund & Cancellation Policy

1. Yoga Sessions & Healing Therapies

All fees paid for regular yoga classes, workshops, or healing therapies (including Rudraksha Therapy and Ear Seed Therapy) are non-refundable and non-transferable under any circumstances.

Once a booking or membership payment is made, no refund, adjustment, or credit will be issued for missed sessions, discontinuation, or change of plans.

2. Retreat Bookings

Registration for any Dwij Yoga Retreat will be confirmed only upon full payment of the participation fee.

Cancellation & Refund Terms

• Cancellations made 30 days or more before the retreat start date: 50% refund of the amount paid.

• Cancellations made between 15–30 days before the retreat start date: 25% refund of the amount paid.

• Cancellations made within 15 days of the retreat start date: No refund will be provided.

• No-show / Early Departure: No refund will be applicable for participants who fail to attend or leave before the completion of the retreat.

• Unforeseen Events: No refund will be provided for cancellations due to events beyond our control, including but not limited to natural calamities, travel restrictions, government orders, or personal emergencies.

3. Event Cancellation by Dwij Yoga

Dwij Yoga reserves the right to cancel, postpone, or reschedule any retreat or program due to unavoidable circumstances.
In such cases, participants will have the option to:

• Transfer their registration to a future retreat of equal value, or

• Receive a refund of the amount paid (excluding any non-refundable service or transaction charges, if applicable).

4. Refund Timeline

Approved refunds (if applicable) will be processed within 10–15 working days from the date of cancellation confirmation.

9. Dispute Resolution & Governing Law

This Agreement is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Siliguri, West Bengal.

10. Contact Information

If you have any questions or concerns about this policy or your data, please contact:
Dwij Yoga
165, Ground Floor, Nazrul Sarani Road
East Vivekananda Pally, Near Little Steps School,
Sanghati More, Siliguri – 734006
Email: info@dwijyoga.in | Phone: +91-97353 70027

Last Updated: 4th November 2025